At Valtro Store, we are committed to providing high-quality mobile accessories and consumer electronics. Please read our Refund, Return & Warranty Policy carefully before making a purchase.
1. 7-Day Replacement Guarantee
We offer a 7-Day Replacement Warranty on products that are:
Dead on Arrival (DOA)
Faulty upon delivery
Damaged during shipping
Different from the product ordered
Customers must report any issue within 7 days of receiving the order.
To process a claim, customers must provide:
Order Number
Clear product images/videos
Complete unboxing video
Claims without proper unboxing video evidence may not be approved.
2. Unboxing Video Requirement
For warranty, replacement, missing items, wrong items, or damage claims, a complete unboxing video is mandatory.
The video must clearly show:
Sealed courier package
Shipping label
Product packaging
Product condition after opening
The video should start before opening the parcel and continue without cuts or edits.
3. Return Eligibility
Products may be eligible for return or replacement if:
The item received is defective.
The item received is damaged.
The wrong product was delivered.
Essential accessories are missing from the package.
Products must be returned in:
Original packaging
Original accessories
Original condition
4. Non-Returnable Items
Returns or replacements will not be accepted in the following cases:
Change of mind after purchase.
Customer no longer likes the product.
Product does not meet personal expectations.
Product ordered by mistake.
Physical damage caused by customer.
Water or liquid damage.
Improper use or mishandling.
Missing original packaging.
Missing accessories.
Normal wear and tear.
5. Warranty Coverage
Valtro Store warranty covers:
Manufacturing defects
Hardware faults under normal use
Dead-on-arrival products
Genuine technical defects verified by our Quality Control Team
If a product is found faulty under warranty, Valtro Store may:
Repair the product
Replace the product
Provide an equivalent replacement model if the original model is unavailable
The final decision will be made after inspection by our technical team.
6. Warranty Does Not Cover
Warranty does NOT cover:
Physical damage
Water damage
Burnt components
Broken screens
Cracked bodies
Improper charging practices
Use of non-compatible accessories
Unauthorized repairs or modifications
Software issues or bugs
Connectivity limitations of devices
Battery performance degradation due to normal usage
Normal wear and tear
Smartwatches, earbuds, and wireless devices may have minor connectivity variations depending on the smartphone model being used. Such compatibility limitations are not considered manufacturing defects.
7. Special Sale & Clearance Items
Products sold under:
Clearance Sale
Flash Sale
Limited-Time Offers
Special Promotions
may carry limited warranty coverage or replacement warranty only. Product-specific warranty details will be mentioned on the product page where applicable.
Our support team will review the request and provide further instructions.
9. Shipping Charges for Warranty Claims
Customers are responsible for shipping charges when sending products for inspection or warranty claims.
If the product is confirmed faulty by our Quality Control Team, Valtro Store may provide repair or replacement according to the warranty terms.
10. Inspection & Processing Time
Warranty inspections typically require:
7 to 15 business days
In some cases, depending on product type, supplier verification, or parts availability, processing may take longer.
Customers are requested to remain patient during the inspection process.
11. Order Cancellation & Advance Payments
Any advance payment, token amount, or special-order payment made to procure products on customer request is non-refundable once the order has been confirmed and processed.
12. Right to Refuse Claims
Valtro Store reserves the right to reject warranty or replacement claims if:
False information is provided.
Product has been tampered with.
Serial number or labels have been removed.
Warranty terms have been violated.
Required evidence is not provided.
13. Contact Information
For all return, replacement, and warranty-related inquiries:
